GBIF - ICT
Information
GBIF Helpdesk
The helpdesk is available 9-17 GMT+1 on weekdays. It can be reached
via the following ways:
GBIF helpdesk answers all questions related to the use of information
and communication technologies in the GBIF network and processes related
requests.
Examples of these operational services include the following:
- User accounts and passwords
- Appointments to various GBIF committee roles
- Emailing lists
- CIRCA services
- How to find documents
- How to participate in discussions
- Functions and possible errors on web sites
Requests sent to the GBIF helpdesk are acknowledged immediately when staff
is available to handle them. Normally this happens within 3 hours in business
hours. All requests will receive a case number that the users can refer
to. If a solution cannot be given right away, a case will be opened
and followed up until solved.
GBIF helpdesk also appreciates suggestions on how GBIF tools and services
could be improved. The helpdesk will forward such suggestions to
GBIF webmaster and developers, if they concern enhancements to the web site
and web services.
Useful links
Browse helpdesk
library for documents and downloads.
Browse who is who in the GBIF network and see the
full role tree .
Version 0.3 2003-1-14
